Use this document if you wish to return your order within 14 calendar days of receiving it.
FULL NAME:
NIF:
ORDER NO.:
ORDER RECEIPT DATE:
Once you have completed this document, you must send it to the Customer Service department by email at info@zetadrinks.com. Upon receipt, we will provide you with instructions on how to proceed.
Conditions for withdrawal:
- The product must be returned in its original packaging.
- Products that have been made to the consumer's specifications or are clearly personalized will not be accepted for return.
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The customer has the right to withdraw from the contract within 14 calendar days without providing any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party designated by you, other than the carrier, acquired physical possession of the goods.
The amount paid will be refunded no later than 14 calendar days after the date on which we are informed of your decision to withdraw from this contract. We will issue the refund using the same payment method you used for the initial transaction, unless you have expressly requested otherwise.
We will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer). However, please note that returns will always incur a fixed cost of €6.50, which will be deducted from the refunded amount.
To exercise your right of withdrawal, you must notify us by email or by using the contact form available on our website, clearly stating your intention to withdraw from the contract and providing the necessary information to identify your purchase.
If you have any questions about the return process, you can contact us at info@zetadrinks.com.
Date:
Signature:
